Remote Infrastructure Management

Through our Remote Infrastructure Management (RIM) services you can dramatically reduce IT expenditures and provide a faster, more flexible service to your business stakeholders.

Enterprises demand that infrastructure and applications are more efficient and available 24 hours a day, 7 days a week. With current economic conditions, budgets continue to be stretched while demands and complexities are growing exponentially. 

With 40+ years Infrastructure Management experience, we have applied our group and industry best practice across our global organization ensuring our clients benefit from rapid speed of adoption.

RIM offers a number of advantages over traditional infrastructure management solutions, including: process improvements, faster, more flexible service, lower risk of IT failure, and a 30% reduction in operational costs.

Our RIM solution includes:

  • Clear and flexible contracts with work-unit pricing that aligns business needs with costs.
  • Comprehensive global-scale portfolio of services across the full Infrastructure spectrum demonstrating true end-to-end capability.
  • Integrated governance and service management, offering process maturity excellence and business-and-IT alignment.
  • Incident management, problem management, and change management, are aligned to the ITIL standard process framework. 
  • Client infrastructure, including operating system, database, ERP, storage, network and security, up and running 24x7.
  • Shift-left strategy for greater proactive intervention.

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  • Mark Van Rafelghem
    Mark Van Rafelghem
    Operations Manager Infrastructure/ Cloud
    +322 722 12 45